Privacy Policy

Date of last modification: 26.02.2025.

This Privacy Policy explains how zdravaulja.com (hereinafter: the "Site") uses, processes, and protects the data of visitors and users. Your privacy is important to us, and therefore we store all data in accordance with the applicable laws of the Republic of Serbia (Law on Personal Data Protection).

Site Owner:

Danijela Mladenović PR Radnja za proizvodnju ulja i masti Aronica Jagodina
Tax Identification Number (PIB): 110973165 and Registration Number (MB): 65105888
Headquarters: Save Šumanovića 5 Jagodina, 35000 Jagodina, Serbia
Email: aronica381@gmail.com
Site: zdravaulja.rs

1. What Data Do We Collect?

During the use of the Site, we may collect the following data:

  • First and last name
  • Email address
  • Phone number
  • Delivery address
  • IP address
  • Order and payment data
  • Cookies and technical data on site usage
  • Device and browser type
  • Information about your activity on the site (time spent, pages visited).

2. How Do We Use the Data?

Your data is used exclusively for the following purposes:

  • Contract Execution: Processing orders, delivery, billing, and support.
  • Customer Support: Resolving inquiries and providing assistance.
  • Communication: Sending order confirmations, delivery status notifications, and answers to your questions.
  • Site Improvement: Analysis of user behaviour to improve functionality and content.
  • Marketing: Sending promotional offers, news, and information (only with your consent).
  • Legal Compliance: Complying with legal obligations (e.g., accounting, taxes).

3. Legal Basis for Data Processing

We process data based on:

  • Contract – for the execution of the purchase and delivery of products.
  • Legal Obligations – processing data for compliance with the law.
  • Legitimate Interest – for improving services, preventing fraud, and network protection.
  • Consent – when you subscribe to the newsletter or accept marketing cookies.

4. Who Has Access to Your Data?

Data is processed internally and may be shared with third parties only when necessary:

  • Delivery Services (courier services) – for delivery purposes.
  • Payment Systems (banks and payment services) – for processing payments.
  • Accounting (external agencies) – for statutory obligations.
  • Technical support and hosting (with an obligation of confidentiality),

  • Marketing Platforms  – for analytics and marketing (only with your consent).

Data is not sold, rented, or shared with third parties without a legal basis.

5. Data Retention Period

Data is stored only for as long as necessary to fulfil the purposes for which it was collected. Data related to purchases (invoices, orders) are stored until the expiration of the statutory period. Data for marketing is stored until you withdraw consent. Automatically collected data (cookies) are stored according to the defined deadlines specified in Section 6.

6. Cookies

Cookies are small text files stored on your device during your use of the site. They enable the functioning of the site, improve the experience, collect statistics, and facilitate personalization, with your consent.

Types of cookies we use:

Cookie Name
Purpose
Source
Duration
Type
_sessid
Functionality (e.g., shopping cart)
Zdravaulja.rs
Session
Necessary
_ga, _gid, _gat
Analytics (Google Analytics)
Google.com
Version Dependent (day/month)
Statistical
_fbc, _fbp, _fr
Marketing (Facebook Pixels)
Facebook.com
3 months
Marketing
Legal Basis: The implementation and settings of cookies are carried out only with your consent and control.

7. User Rights

You have the right to exercise the following rights regarding your personal data at any time:

  • Right of Access – to receive information about the data we process.
  • Right to Rectification – to request the modification or supplement of inaccurate/incomplete data.
  • Right to Erasure (to be forgotten) – to request the deletion of data (if there are no legal grounds for further storage).
  • Right to Restriction of Processing – to request that processing be restricted.
  • Right to Object – to object to the processing of data.
  • Right to Data Portability – to receive data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to Withdraw Consent – to withdraw the given consent at any time.

To exercise these rights, you can send a request to the email address: aronica381@gmail.com.

8. Supervisory Authority

If you believe that your data protection rights have been violated, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

  • Address: Bulevar kralja Aleksandra 15, 11000 Belgrade
  • Address for submissions: Bulevar kralja Aleksandra 15, 11000 Belgrade
  • Tel: +381 11 3408 900
  • Fax: +381 11 3343 379

9. Data Security

We implement technical and organizational protection measures that ensure a high level of data security, reducing the risk of unauthorized access, loss, alteration, or misuse.

10. Changes to the Privacy Policy

This Privacy Policy may be changed periodically. All changes will be published on this page, and the date of the last modification will be updated.